Our Iron-Clad
Guarantees
Unlike other software companies that make empty promises, we back our commitments with legally binding guarantees. Your success is guaranteed, or you don't pay.
Our 6 Core Guarantees
Each guarantee is legally binding and backed by penalties if we fail to deliver on our promises.
Same Team Guarantee
No Resource Switching
The team you interview is the team that builds your project. No bait-and-switch, no junior developers replacing seniors, no mystery team members.
What's Included:
- Same developers from start to finish
- Written commitment in contract
- Team member CVs provided upfront
- Direct communication channels
- Penalty clause for unauthorized changes
Our Commitment:
Full refund if we switch team members without your written approval
Complete Documentation Guarantee
No Knowledge Gaps
Every line of code documented, every process explained, every decision recorded. You'll never be left wondering how your system works.
What's Included:
- Technical architecture documentation
- API documentation with examples
- User manuals and training materials
- Database schemas and data flows
- Deployment and maintenance guides
Our Commitment:
Free documentation completion if any aspect is missing
48-Hour Response Guarantee
Never Left Hanging
Critical issues get 2-hour response, general inquiries within 24 hours, and project updates every 48 hours. No communication blackouts.
What's Included:
- Critical bugs: 2-hour response
- General inquiries: 24-hour response
- Bi-weekly progress reports
- 24/7 emergency hotline
- Dedicated project manager
Our Commitment:
Service credit for each missed response deadline
No Fix, No Fee Guarantee
Risk-Free Development
If we can't deliver a working solution that meets your requirements, you don't pay. We're so confident in our abilities, we put our money where our mouth is.
What's Included:
- Working software delivery
- Meets all specified requirements
- Passes all acceptance tests
- Full functionality as promised
- Performance benchmarks met
Our Commitment:
Full refund if we can't deliver working solution
Quality Standards Guarantee
Enterprise-Grade Quality
90%+ code coverage, zero critical bugs in production, security audits passed, and performance benchmarks met. Quality is non-negotiable.
What's Included:
- 90%+ automated test coverage
- Zero critical bugs at launch
- Security audit certification
- Performance benchmarks met
- Code review documentation
Our Commitment:
Free bug fixes for 6 months post-delivery
Knowledge Transfer Guarantee
Complete Handover
30-day knowledge transfer period, team training sessions, and ongoing support to ensure your team can maintain and extend the solution.
What's Included:
- 30-day dedicated handover period
- Live training sessions for your team
- Detailed troubleshooting guides
- Access to development team
- Ongoing consultation included
Our Commitment:
Extended support if knowledge transfer incomplete
How We're Different
See how our guarantees compare to typical software development companies.
Typical Software Companies
- Team changes without notice
- Minimal or no documentation
- Slow response times
- Pay regardless of results
- Bugs are extra cost
- Handover via email only
Lionasys Guarantees
- Same team, contractually bound
- Complete documentation included
- 48-hour guaranteed response
- No fix, no fee policy
- 6-month free bug fixes
- 30-day knowledge transfer
Guarantee Questions
What happens if you don't deliver on your guarantees?
If we fail to meet any of our guaranteed commitments, you are entitled to a full refund of fees paid for that specific guarantee violation. We also provide additional compensation as outlined in our guarantee terms.
How do you ensure the same team works throughout the project?
We contractually bind our team members to your project and maintain a backup team ready if anyone becomes unavailable due to emergencies. Team changes require written approval from you and come with a full handover between the outgoing and incoming engineer.
What does your documentation guarantee include?
Every project includes technical documentation, user manuals, API documentation, database schemas, deployment guides, and complete source code comments. All documentation is delivered in both digital and physical formats.
Ready for Risk-Free Development?
Experience the confidence of working with a software company that backs every promise with legally binding guarantees. Your success is guaranteed.
✓ Same team promise ✓ Complete documentation ✓ No fix, no fee ✓ 48-hour response ✓ Quality standards